Keep it Light understands that privacy is important to our consumers and are committed to respecting your privacy and the security of your personal information. The information that we collect, is to insure the best shopping experience and fulfill your order exactly as you’ve requested.
How We Use your Email: When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order with Keep it Light, you will receive an email confirmation, and in most cases, an email with package tracking information.
Here’s how we get our candles to you: A order is generally shipped within 2-4 business days after it’s receipt. Please note, all of our candles are hand poured and made at the time of order. Keep it Light, delivers to the US and Canada.
Free Shipping: We offer free shipping on all orders over $100.
If you are not satisfied with your purchase, we will gladly refund your money. Please note the following points when considering a return:
Please call us first to get approval for the return.
We will only refund the purchase price. Please note this does not include shipping cost in either direction.
Refunds can only be made on undamaged, unused merchandise.
We want you to be 100% Satisfied: If you receive a damaged product, or are dissatisfied with your order for any reason, simply contact us within 30 days of receipt and we will gladly take care of it.